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Happy or Not - CUSTOMER FEEDBACK SYSTEM

The globally-recognized and trusted 4 Smileys capture the satisfaction levels of your customers and employees in just seconds. Happy or NotTM.

Our feedback collecting Smileys and data analytics solution will help you improve your customer experience, workplace happiness, and bottom line.

The feedback collecting Smileys and Reporting Service make capturing and analyzing feedback so easy, you save time and energy to focus on making measurable and successful improvements.

We help improve customer experience and satisfaction across all business sectors with our intelligent service. Our worldwide data insights become your company’s secret to customer experience and customer relationship management success.

We help you to easily listen to and engage with your employee. Happy employees that feel satisfied with their work are linked to positive impacts on your business, both in customer satisfaction and your bottom line.

Our solutions

Our Smiley feedback solution makes capturing and analyzing feedback so easy, you save time and energy to focus on making measurable and successful improvements.


SMILEY TERMINAL TM

Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use and approachability.
Capture your customers’ perceptions of your service performance at the exact time and point of experience..

  *     Ready to use in minutes

        Quick to assemble and activate, right out of the box


  *     Completely wireless

        Allows you to place the terminal at the exact point of interaction, and move when needed.


  *     Zero energy consumption

        Runs on D-cell batteries with 3+ year life. Provides an “always on” mode ready to collect feedback.


 

SMILEY TOUCH TM

Discover the "Why"

The stylish, touch screen feedback collecting Smileys are the easiest and most effective way to discover the reason behind your customers’ dissatisfaction.
Follow up selection and open feedback options help you find out exactly what elements of your service are causing dissatisfaction so you can make improvements, immediately.

  *     Ready to use in minutes

        Quick to assemble and activates upon plug-in


  *     3-tier insights

        First question, follow up selection, and open feedback.


  *     Engaging user experience

        Sleek, seamless interface guides the user through the feedback experience smoothly and effortlessly.


WEB SMILEY TM

Cover your online service

Measure the user experience of your online services with the perfect addition for collecting online customer feedback.
Place a Web Smiley panel on your webpage to capture user experiences.

  *     Full compatibility

        Seamless functionality with the Smiley Terminal and Smiley Touch


  *     Open feedback

        Get deeper insights into service performance.


  *     No IT support needed

        Placed on your webpage via a simple script, and updates are free and automatic.


 

 

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